سياسة الاستبدال و الاسترجاع

The customer has the right to replace products or return them if they arrive damaged or unusable, provided that the store is notified (through available communication channels) within three working days of receiving the order. Orders: Before payment, the customer must review the available means.. Before placing the order, please carefully read the product description. After completing the order, modifications to the order are not available, and the customer can cancel the order themselves through the website before it begins to be prepared. After the order has started being prepared or executed, or the policy has been issued, the order cannot be canceled or returned. In the notes section on the product, the customer can write their remarks, and they will be executed as possible and not mandatory for the store. In the product description, all known information about the product is provided. If you have any inquiries or find any missing information, please contact us through the available communication channels. The date of the roast for the coffee is available in the product description, and the product is shipped with a roast date matching or more recent. Note that the roast date can change daily. If the roast date is not available, it is the customer’s responsibility to inquire about it. If purchased without asking, any date is acceptable. If the order arrives incomplete or not matching what was ordered in the store, the responsibility lies with the customer, and they have the right to request monetary compensation or complete the remaining part of the order, provided that the store is notified (through available communication channels) within three working days of receiving the order. The order is only considered confirmed after payment and order confirmation; a receipt must be attached for bank transfer orders. The customer must provide the store with a clear address including the name, street, nearby building number, neighborhood, and a prominent landmark next to the address. Missing this information is considered incomplete address information. The customer commits to providing the store with full information in English if the shipping company is DHL, and failure to do so causes incomplete address issues. Shipping: The store does not modify the address.. The shipping company delivers the address as written by the customer. The order is delivered to the shipping company within three working days. Delivery is made to the address or branch in the city according to what is available with the shipping company. The estimated shipping time may extend up to 15 working days after shipping. The time is calculated after handing over the order to the shipping company. Shipping delays caused by incomplete information exempt the store from responsibility. Returning the shipment due to incomplete information is the customer’s responsibility, including the cost of returning the shipment to the store and reshipping it, and the customer is responsible for contacting the store and informing them of the return. The customer also commits to settling the payment within 3 working days. If payment is not settled, the store is not responsible for storing the shipment and may dispose of it. The store has the right to change the shipping company if it is in the best interest of the order (for example, to speed up the shipping process). After shipping, the customer is responsible for following up with the shipping company to ensure receipt on time. If the customer does not receive a tracking number message, it is their responsibility to contact the store for tracking. If the shipment is delayed due to the shipping company, the store bears the compensation responsibility. In case of receiving a damaged shipment, the customer must notify the shipping company before receiving and rejecting it, then follow up with the store for compensation. If a shipment is received intact and then decided to be returned due to an error, the customer is obliged to return the shipment through the nearest branch of the shipping company, and compensation procedures will begin. If the shipment is not received within the specified days, the customer must notify the store within 3 working days through approved communication channels. If the customer does not contact the store within 3 working days, it is considered a waiver of their right to compensation for the order. If the customer does not communicate regarding any error in the shipment within 3 working days, the store has the right to dispose of the shipment.